This Privacy Policy (“Policy”) is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011. The Policy is an ‘electronic record’ as contemplated under section 2(t) of the Information Technology Act, 2000 and the rules. This Policy, being an electronic record, is generated by a computer system and does not require any physical or digital signature.

INTRODUCTION

The online store www.mezosha.com (“Online Store”) is owned and operated by Mezosha, under the laws of India, with its registered office at New Delhi, India.

Users are requested to read and understand this Policy carefully before using or accessing the Online Store. Through this Policy, Mezosha intends to convey the manner in which user information is collected, used, and protected while providing the services of the Online Store. This Policy is binding on every user of the Online Store, and users who do not agree with the terms of this Policy should not use or access the Online Store.

Mezosha reserves the right to change, edit, alter, amend, modify, review, revise, or substitute this Policy with or without notice. By using the Online Store, users signify that they have carefully read, understood, and agree to be bound by this Policy, including any changes, modifications, or substitutions made from time to time. Mezosha reserves the right to refuse services to any user who does not accept or violates the terms of this Policy.

USER INFORMATION

‘User Information’ for the purpose of this Policy includes personal information that can be used to uniquely identify or contact a single person, including name, email address, residential address, phone number, photograph, and other information collected by Mezosha to provide specific services through the Online Store. Users have the option not to provide User Information if they choose not to avail the specific service for which the User Information is required.

If any user provides User Information on behalf of any corporation, company, institution, association, or other entity, the user must be authorized by such entity to provide such information to Mezosha.

Mezosha collects User Information when creating a user account, browsing products, transacting an online purchase through the Online Store, posting comments, uploading content, participating in offers or contests, availing special gifts, or communicating with customer support by phone, email, or otherwise.

Mezosha automatically receives and stores User Information for security and technical reasons, such as IP address, login ID, email address, password, device connection information, transaction history, date, time, and duration of sessions on the Online Store.

Mezosha automatically receives the URL of the site from which a user came and the site to which the user goes when leaving the Online Store. The Online Store receives the IP address of the user’s computer, the type of web browser used, email patterns, and other similar data. Mezosha may occasionally ask users to complete optional online surveys, which may request contact information and demographic information (e.g., pin code, age, or income level).

The Online Store uses cookies to provide users with a more customized experience upon returning to the Online Store. “Cookies” store user preferences and track user trends to enhance the interactive experience and improve services. Users can set their browser to notify them when a cookie is sent, allowing them to decide whether to accept it. By accepting a cookie, users agree to the use of any User Information collected via that cookie. Users may update their profile information on the Online Store at any time.

Users can add or update User Information regularly. When User Information is updated, Mezosha will retain a copy of the prior version for its records.

USE OF INFORMATION & DISCLOSURE

User Information is primarily used by Mezosha to facilitate a better, customized, and convenient experience on the Online Store. Mezosha uses User Information to:
(i) Respond to user queries, requests, and inquiries;
(ii) Update users on new features of the Online Store;
(iii) Improve and customize the Online Store’s services;
(iv) Detect and prevent fraud and abuse;
(v) Verify user identity and authenticity of offers, deliveries, or transfers;
(vi) Administer the Online Store;
(vii) Inform users of changes to the Terms of Use, this Policy, or Terms and Conditions of Sale;
(viii) Send surveys and marketing communications that Mezosha believes may be of interest;
(ix) Personalize user experience with tailored advertising, products, and offers;
(x) Address technical problems with the Online Store;
(xi) Complete and fulfill purchases, process payments, communicate regarding purchases, and provide related customer service;
(xii) Protect the integrity of the Online Store.

L’identité visuelle et la richesse de l’offre font de turbo wins un acteur à suivre de près. Le tableau de bord personnel centralise l’historique de jeu, les bonus et les transactions. Le système de parrainage récompense ceux qui invitent leurs amis à rejoindre la communauté. Les nouveautés sont mises en avant chaque semaine afin que les joueurs ne ratent rien des tendances. Les statistiques détaillées des dernières parties s’affichent en temps réel à côté des tables. Les dépôts sont crédités instantanément, permettant de commencer à jouer sans aucun temps d’attente. Les volumes de données utilisés sont optimisés pour ne pas peser sur les forfaits limités. Les outils analytiques disponibles dans le compte aident à mesurer la performance globale. Les transactions sont contrôlées par un système anti-fraude en temps réel. Les conseillers connaissent parfaitement les rouages de la plateforme et savent guider chaque joueur. Le mode sombre reposant pour les yeux convient particulièrement aux sessions prolongées. Le programme VIP comprend plusieurs paliers progressifs avec des avantages cumulables. La bibliothèque ludique rassemble des titres de NetEnt, Pragmatic Play, Play’n GO et bien d’autres studios reconnus. Les game shows en direct comme les jeux de roue géante créent une atmosphère unique. La rapidité des virements entrants permet aux joueurs de ne jamais manquer une opportunité de jeu. L’authentification biométrique simplifie la connexion depuis les téléphones compatibles. Les options de mise progressive accompagnent les joueurs qui souhaitent monter en gamme prudemment. La plateforme est protégée par des protocoles de chiffrement modernes pour sécuriser les données. L’écoute des retours utilisateurs nourrit régulièrement les évolutions de la plateforme. Les transitions entre les sections sont fluides et préservent le rythme de la session. Cette proposition s’impose progressivement comme une référence solide du jeu francophone. Tout est réuni pour passer des moments agréables dans un cadre sécurisé et divertissant.

User Information may be disclosed if required by law or in good faith belief that such disclosure is necessary to respond to notices, court orders, or other legal processes. Mezosha may disclose User Information to law enforcement officers, third-party rights owners, or others as reasonably necessary to enforce the Online Store’s Terms of Use, this Policy, or Terms and Conditions of Sale. Mezosha may share some or all User Information with another entity in the event of a merger, acquisition, or investment.

Mezosha may disclose aggregated, non-identifiable information about the use of the Online Store, which will not include User Information that identifies a single user.

Mezosha does not trade or sell User Information, except as specified in this Policy or with the user’s express consent.

Mezosha understands the importance of User Information and acknowledges that it may be shared with:
(i) Third-party vendors for product delivery;
(ii) Third-party service providers engaged by Mezosha to perform services on its behalf;
(iii) Third-party service providers for the Online Store’s security, maintenance, repair, or other technical reasons.

Mezosha may, if the user opts in, send direct advertisement mailers to the user’s provided address. Users can opt out of these mailers by clicking the unsubscribe link in the email.

Mezosha respects user privacy, and users who do not wish to receive emails or other communications may inform customer care at namaste@mezosha.com.

SECURITY & USER RESTRICTION

Mezosha implements standard measures to protect against unauthorized access and unlawful interception of User Information. However, no internet site can fully eliminate security risks.

Mezosha endeavors to protect the security, integrity, and confidentiality of User Information against unauthorized breaches and hacking. Mezosha may conduct periodic internal reviews of data and security measures to check for vulnerabilities and attacks.

Mezosha may use software deemed best for maintaining security. However, as the internet is not a fully secure environment, Mezosha cannot guarantee 100% security of User Information.

If users are provided with an identification code, password, or other security information, they must treat it as confidential and not disclose it to third parties, including other users. Users should sign out from their account after using the Online Store to prevent unauthorized access.

Mezosha reserves the right to disable any identification code or password, whether chosen by the user or assigned by Mezosha, if the user fails to comply with instructions, terms, conditions, or policies.

Users are solely responsible for activities under their account, including password confidentiality. Mezosha is not responsible for unauthorized account access. Users are responsible for maintaining the confidentiality of their account and restricting access to their computer or other devices used to access the Online Store.

Mezosha shall not be held responsible for any loss, damage, or misuse of User Information attributable to a Force Majeure Event. A “Force Majeure Event” includes events beyond Mezosha’s reasonable control, such as fire, flood, explosion, acts of God, civil commotion, strikes, lockouts, riots, insurrection, war, acts of government, power failure, sabotage, computer hacking, unauthorized access to data, system failure, viruses, attacks, bugs, computer crashes, or breaches of security and encryption.

THIRD PARTY WEBSITES AND LINKS

The Online Store may link to other websites or advertisements. Mezosha is not responsible for the privacy practices or content of such websites. Linked websites or advertisers are not under Mezosha’s control, and Mezosha disclaims all liability associated with their content or use. Third-party advertisements on the Online Store do not imply endorsement or promotion by Mezosha. Users should review the privacy policies of linked websites, as access or use is at their own risk.

Mezosha is not responsible for direct, indirect, solicited, or unsolicited communications from linked third-party websites or advertisers, including via telephone, email, mobile phones, or facsimile.

Third-party websites and advertisers may use technologies to collect users’ IP addresses or personal information, including cookies, JavaScript, web beacons, or other tools to measure advertisement effectiveness or personalize content. Mezosha has no control over these technologies and recommends users contact third parties directly for their privacy practices.

Based on User Information, such as purchased products, Mezosha may display personalized third-party advertisements. Clicking these ads may indicate to advertisers that users meet specific criteria. Mezosha is not responsible for users’ interactions with third-party advertisers or websites.

GENERAL TERMS

This Policy is to be read in conjunction with the Online Store’s Terms of Use and Terms and Conditions of Sale.

User Information may reside in Mezosha’s database for a period even after users cease using the Online Store, and Mezosha is not liable for its usage post-cessation.

Users acknowledge that User Information may be stored or processed in any country worldwide for effective service provision, including outside India. Mezosha ensures compliance with applicable Indian laws when transferring User Information to trusted third parties abroad.

User Information provided to the Online Store may be read, collected, or used by other users or third parties, potentially for unsolicited communications, for which Mezosha is not responsible.

Users agree that Mezosha may use their posts, content, and personal data to provide services through the Online Store. User comments, posts, and reviews may be public and searchable, and Mezosha cannot guarantee that others have not copied or used such information.

UNBOXING VIDEO REQUIREMENT

Users are kindly requested to record an unboxing video whenever an order is delivered. This helps resolve discrepancies such as lost items, duplicate products, wrong products, or product-related issues. Refunds in such cases are only possible if an unboxing video of the delivered parcel is provided.

GRIEVANCE OFFICER

For complaints or grievances, users may contact the Grievance Officer:

GOVERNING LAW AND JURISDICTION

This Policy is governed by Indian law, and the courts in Delhi shall have exclusive jurisdiction to resolve any disputes.

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